Delivery & Returns Policy – Brooks Leather

At Brooks Leather, we take pride in ensuring your shopping experience is smooth, secure, and stress-free. Please review our delivery and return policies below so you know exactly what to expect when you order with us.

Shipping & Delivery Information

Processing Time:

•  All in-stock items are usually processed and shipped within 1 business day after order confirmation. Custom or made-to-order items will take additional time.

Shipping Methods:

•  We ship via UPS, or USPS for smaller items

Shipping Costs

•  Free shipping in the USA

•  International shipping on request. We are not responsible for customs duties.

Tracking:

• Once your order is shipped, a tracking number will be emailed to you so you can monitor your delivery in real-time.

Returns & Exchanges

Your Satisfaction is Our Priority

Return Period:

•   You may return items within 30 days of receiving your order for a refund or exchange.

Return Conditions:

•   Items must be unused, unworn, and in their original condition

•    Tags and packaging must be intact

•     Custom or personalized items are non-returnable unless defective

How to Request a Return:

1. Email us at support@brooksleather.com with your order number and reason for return.

2.Ship the item to us at 

Brooks Leather

3 Abbey Lane 

Unit 6

Middleboro, MA 02346

Remember to include your return address.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection. If approved, your refund will be processed within 5–7 business days to your original payment method.

Exchanges:

•  If you need a different size, let us know. We’ll gladly process an exchange based on availability.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We'll prioritize correcting the issue at no additional cost to you.

Need Help?

For any questions about shipping, returns, or your order, please contact our customer support team:

Email: support@brooksleather.com

Phone: +1 508‑503‑1633

Live Chat: Available during business hours on our website

We appreciate your trust in Brooks Leather. Ride with confidence — we’ve got you covered.

Note: We ship by UPS. In case of a return, please use the original box and return the item to us for a refund or replacement. We will reimburse you for return postage or shipping.